Delivery information
Shipping Policy
U.S. warehouse fulfilment with an estimated delivery window of 3-7 days.
Order processing
Orders are reviewed and prepared before dispatch. Processing time may vary during weekends, holidays, periods of unusually high order volume or when order information requires confirmation.
Delivery estimate
The normal estimated delivery time is 3-7 days from our U.S. warehouse. This is an estimate rather than a guaranteed arrival date; remote destinations, carrier disruptions and severe weather can extend transit time.
Tracking
When tracking is available, the shipment information is linked to the order. Tracking can take time to show its first carrier scan after dispatch.
Address accuracy
Customers are responsible for entering a complete delivery address. Review apartment or suite numbers, postal codes and contact details before submitting the order.
Delivery issues
If tracking has not moved for an unusual period or the parcel appears delivered but cannot be located, contact support with the order number and current tracking details so the shipment can be reviewed.
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