Return Policy

Order issue support

Return Policy

Contact us promptly if an order arrives damaged, incorrect or incomplete.

Before sending anything back

Do not return an item without receiving return instructions. Contact support first with the order number, affected item name and a clear description of the issue.

Evidence for an order issue

Photos of the shipping label, outer packaging and affected product may be requested. Keeping the original packaging helps us review whether the issue occurred during fulfilment or transit.

Eligibility review

Return or replacement options depend on the product condition, the nature of the issue and the information supplied. Items that have been opened, altered, used or returned without authorization may not be eligible.

Incorrect address or refused delivery

Costs or losses caused by an incorrect customer-supplied address, refusal of delivery or failure to collect a shipment may not qualify for a refund. Contact support as soon as an address problem is discovered.

Approved outcomes

After review, an eligible issue may be resolved with replacement, store credit, refund or another appropriate remedy. The approved outcome and next steps will be confirmed before any return shipment.